All of our Wallet Phone Cases are custom-made-to-order and handcrafted to the highest quality standards.
- Add style and personality to your wardrobe with a custom printed wallet phone case!
- Each wallet phone case features a beautiful double-sided print on premium leather-like PU material that is soft yet durable.
- Constructed with an adjustable spring holder to fit your phone and abundant interior compartments to keep your items organized.
- Finished with a snap closure for easy access and a convenient wristlet strap.
- Choose your size in the drop down menu after checking which model best fits your phone on the size chart provided.
- Large size is compatible with phone size: length of 151mm to 165mm and width of 60mm to 80mm
- Small size is compatible with phone size: length of 110mm to 150mm and width of 60mm to 80mm
Please allow 7-9 days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. Estimated shipping time is 2-4 weeks.
SHIPPING POLICY
PROCESSING TIME
Your product will be produced right after your orderĀ is placed. Our warehouse is located on US, EU, China. Please allowĀ 7 - 10 business daysĀ for processing time. You will receive the tracking number through your email or phone as soon as it available on
SHIPPING TIME
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).
Ā ***Your tracking number doesn't work or update for a long time?Ā
For most of the countries (beside US), tracking information will be only updated after the package arriving at the airport of destination country.Ā
Don't worry, your package is still within theĀ carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn't update.Ā
SHIPPING PROBLEM
If it is over your estimated arrival date, please contact us,Ā and we can take care of this for you.Ā
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
TheĀ Powwow.Store DOES NOTĀ take responsibility for possible fees.
TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT
Following these instructions enables you to get your package as quickly as possible if it's around.
-
Verify the shipping address
- Check the shipping address in your order confirmation email/ shipping confirmation email
- Look for a notice of attemptedĀ delivery
-
Look around the delivery location
- Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
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See if someone else accepted delivery
- Check with any family members, roommates, or neighborsĀ who may have received the package for you without your knowing.
- Speak with the specific postal carrier who delivers your mailas they do scan the package in order to mark it 'delivered'.
- Wait 36 hoursāpackages can show as delivered while still in transit.
- If your order isĀ 7 dayspassed the expected delivery date but still don't have any information,Ā then please contact us for a replacement.
If a package falls into this category, PowwowĀ Store reserves the right to send a replacement.
WRONG SHIPPING ADDRESS PROVIDED
1/ Changing address before the order ship out
If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs.Ā
2/ Changing address afterĀ the order ship out
Once the items leave our warehouse, we can't guarantee that we can change the shipping address/ find your package,Ā but we'll do everything we can. Please co-opertate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and redelivered to your correct address.
Refunds are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.
3/ Provide wrong shipping address and the tracking status show "RETURN TO ORIGINAL SENDER"
If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time...), we reserve the right to send a replacement. Refund are not accept in these case.
RETURN PROBLEM
Because our products are custom print for your order, weĀ do not accept return. If you have any problem with the item you purchased, please let us know at support@powwow.store Ā and let our support team do our best to assist you.
We won't responsible for refund or exchange if you return itemsĀ on your ownĀ without contact us first.
Please don't return item to the address writing on the package. Thank you for your understanding!
If you are not satisfied with the product, please Fill out the form. We will contact you and resolve the issue. Thank you!
- Choosing a selection results in a full page refresh.