Refund policy

Return and Refund Policy

Effective Date: 01/01/2024

Welcome to Powwow Store! Our goal is to ensure you are completely satisfied with your purchase of Native American-themed apparel, accessories, and home goods. If you need to return or request a refund, please review our detailed policy below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Condition: The item must be unused, unwashed, and in its original packaging with all tags and labels intact.
• Timeline: The return request must be made within 30 days of receiving your order.
• Receipt: A valid receipt or proof of purchase must accompany the returned item.

2. Non-Returnable Items

Certain items are not eligible for return or exchange:

• Custom Orders: Products that have been personalized or custom-printed.
• Sale Items: Items purchased on sale or clearance.
• Gift Cards: Gift cards cannot be returned or refunded.

3. How to Initiate a Return

To start a return, follow these steps:

1. Contact Us: Email our Customer Service team at [insert email address] with your order number and the reason for the return.
2. Authorization: We will review your request and provide a Return Authorization Number along with instructions.
3. Pack the Item: Carefully package the item in its original packaging, including any accessories, tags, and a copy of the Return Authorization Number.
4. Return Shipping: Ship the item to the address provided in the Return Authorization instructions.

4. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
• Shipping Method: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50. Powwow Store is not liable for lost or damaged return shipments.

5. Refund Processing

• Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria.
• Refund Issuance: Refunds will be processed to the original payment method within 7-10 business days after the inspection. Please note that shipping fees are non-refundable.
• Notification: You will receive a confirmation email once your refund has been processed.

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the replacement item.

7. Defective or Incorrect Items

• Reporting Issues: If you receive a defective or incorrect item, please contact us immediately at [insert email address] with details about the issue.
• Resolution: We will arrange for a replacement or a full refund at no extra cost to you, including return shipping if applicable.

8. Contact Information

For any questions or assistance with our Return and Refund Policy, please contact us:

• Email: support@powwow.store
• Phone: +1 (203) 528-2653
• Address: 7668 US-41, Adams, Tennessee 37010

We appreciate your business and are here to ensure a satisfactory shopping experience. Thank you for choosing Powwow Store!