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    Shipping policy

    Shipping Policy

    Effective Date: 01/01/2024

    Welcome to Powwow Store! We are dedicated to providing you with exceptional service and ensuring that your Native American-themed products are delivered to you efficiently. This Shipping Policy outlines our shipping rates, preparation times, and delivery procedures. Please review the following information to understand how we handle your orders.

    1. Order Cut Off

    Order Cut Off time: 6:PM (GMT-8) Pacific Standard Time (Los Angeles)

    2. Shipping Rates

    Our shipping rates are based on the total value of your order:

    • Orders from $0 to $39.99: A standard shipping fee of $3.75 applies.
    • Orders from $40 to $74.99: A standard shipping fee of $4.35 applies.
    • Orders over $75: Enjoy free shipping on your purchase.

    3. Preparation Time

    • Processing and Packaging: Once you place an order, we need 3 to 7 business days (Mon - Fri) to process and prepare your items for shipment. This includes order verification, product inspection, packaging, and handling. Please note that preparation time may vary depending on the volume of orders and product availability.

    4. Shipping Time

    • Delivery Timeframe: After your order has been processed and shipped, you can expect your items to be delivered within 7 to 14 business days (Mon - Fri). Delivery times are estimated and may vary based on your location and potential delays from shipping carriers.

    5. Order Tracking

    • Tracking Information: Once your order has been dispatched, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status and location of your shipment through the carrier’s website or tracking system.

    6. Shipping Methods

    • Carriers: We utilize reputable shipping carriers to ensure reliable delivery of your order. The choice of carrier may vary depending on the shipping destination and the size of your order.
    • Shipping Options: Currently, we offer standard shipping. Expedited shipping options are not available at this time.

    7. International Shipping

    • Domestic Shipping Only: Powwow Store currently only ships to addresses within United States. We are unable to process international orders at this time.

    8. Address Accuracy

    • Verification: It is crucial to provide a complete and accurate shipping address at checkout. Powwow Store is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
    • Address Changes: If you need to modify your shipping address after placing an order, please contact us immediately. We will make every effort to update the address before the order is shipped. However, changes cannot be guaranteed once the order is in the processing stage.

    9. Shipping Issues and Claims

    • Lost or Delayed Packages: If your package is lost or significantly delayed, please contact us at support@powwow.store. We will work with you and the shipping carrier to resolve the issue and ensure your satisfaction.
    • Damaged Items: If you receive a damaged item, please contact us within 7 days of receipt with your order number and photos of the damage. We will arrange for a replacement or refund as appropriate.

    10. Contact Us

    For any questions or concerns regarding our Shipping Policy or if you need assistance with your order, please reach out to our customer service team:

    • Email: support@powwow.store
    • Phone: +1 (203) 528-2653
    • Address: 7668 US-41, Adams, Tennessee 37010

    Thank you for choosing Powwow Store. We appreciate your business and look forward to delivering your Native American-themed products to you in a timely manner.