SHIPPING POLICY

PROCESSING TIME

Your product will be produced right after your order is placed. Our warehouse is located on US, EU, China. Please allow 7 - 10 business days for processing time. You will receive the tracking number through your email or phone as soon as it available on

SHIPPING TIME

On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).

 Due to the current COVID-19 situation, which is raising concerns about domestic and international shipping and delivery capabilities as businesses Industry is encouraged to close. Many packages are being delayed due to the rapid spread of COVID-2019. To ensure safety as recommended by the government,  We do have a very limited amount of staff (about 1/3 total staff) who have work to maintain production. So the shipping time may be longer from 30-60 days in this period. Thank you for your patience and trust during this crisis - We will get through this together!

 ***Your tracking number doesn't work or update for a long time? 

For most of the countries (beside US), tracking information will be only updated after the package arriving at the airport of destination country. 

Don't worry, your package is still within the carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn't update. 

SHIPPING PROBLEM

If it is over your estimated arrival date, please contact us, and we can take care of this for you. 

Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.

The Powwow.Store DOES NOT take responsibility for possible fees.

TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT

Following these instructions enables you to get your package as quickly as possible if it's around.

1. Verify the shipping address
   • Check the shipping address in your order confirmation email/ shipping confirmation email
2. Look for a notice of attempted delivery
3. Look around the delivery location
   
   
   • Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
4. See if someone else accepted delivery
   • Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
5. Speak with the specific postal carrier who delivers your mailas they do scan the package in order to mark it 'delivered'.
6. Wait 36 hours—packages can show as delivered while still in transit.
7. If your order is 7 dayspassed the expected delivery date but still don't have any information, then please contact us for a replacement.

If a package falls into this category, Powwow Store reserves the right to send a replacement.

WRONG SHIPPING ADDRESS PROVIDED

1/ Changing address before the order ship out

If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. 

2/ Changing address after the order ship out

Once the items leave our warehouse, we can't guarantee that we can change the shipping address/ find your package, but we'll do everything we can. Please co-opertate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and redelivered to your correct address.

Refunds are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

3/ Provide wrong shipping address and the tracking status show "RETURN TO ORIGINAL SENDER"

If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time...), we reserve the right to send a replacement. Refund are not accept in these case.

RETURN PROBLEM

Because our products are custom print for your order, we do not accept return. If you have any problem with the item you purchased, please let us know at support@powwow.store  and let our support team do our best to assist you.

We won't responsible for refund or exchange if you return items on your own without contact us first.

Please don't return item to the address writing on the package. Thank you for your understanding!